Cigna (NYSE: CI), a global health service company, today announced it is entering the voice control space with the launch of “Answers by Cigna” skill for Amazon Alexa. Cigna is the first global health service company to offer a skill aimed at personalizing and simplifying health benefits information. The new hands-free skill is designed to demystify language about health care by providing instant and easy-to-understand answers to more than 150 commonly-asked health care questions.
A 2017 survey on health literacy found that 20 percent of respondents did not understand the word “premium” and 66 percent did not understand the word “formulary.” When people do not understand the terms used in their health plan, they are less likely to take full advantage of their benefits. The new skill is designed to enhance this knowledge.
“Voice control offers an exciting and innovative way for Cigna to educate and engage people about health care in a way that is convenient for them,” said Rowena Track, Vice President of Digital Marketing at Cigna. “The applications for voice control are expanding every day and we see great potential as we continue to simplify and personalize our customers’ health care journeys. Our work with Amazon Alexa provides us with experience and expertise as we evolve our voice platform and introduce new personalized services throughout the year.”
The “Answers by Cigna” skill for Alexa is available to everyone in the Amazon Alexa Skills Store or by saying, “Alexa, enable Answers by Cigna.” To use the “Answers by Cigna” skill for Alexa, users can simply ask their health-related questions, like “what’s a formulary?,” and receive an easy-to-understand response.
Cigna Corporation (NYSE: CI) is a global health service company dedicated to helping people improve their health, well-being and sense of security. All products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, Life Insurance Company of North America and Cigna Life Insurance Company of New York.
Such products and services include an integrated suite of health services, such as medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products including group life, accident and disability insurance. Cigna maintains sales capability in 30 countries and jurisdictions, and has more than 95 million customer relationships throughout the world.
Source : https://www.businesswire.com/news/home/20180313005895/en/Cigna-Enters-Voice-Control-Space-Launching-“Answers