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  • Lloyd Price

Clinical Messaging Apps: What is the right business model?



Exec Summary


Clinical messaging apps are a growing category of healthcare software that allows healthcare providers to communicate with each other and with patients. These apps can be used to send and receive text messages, images, and videos, as well as to access patient medical records and other clinical data.


There is no one-size-fits-all answer to the question of what is the right business model for clinical messaging apps. The best approach will vary depending on the specific app's features, target audience, and competitive landscape.


However, some common business models for clinical messaging apps include:

  • Subscriptions: Some apps charge a monthly or annual subscription fee for users to access their features. This model can be effective for apps that offer a wide range of features and functionality, such as secure messaging, telemedicine, and patient scheduling.

  • Freemium: Other apps offer a basic version of their service for free, with additional features available for a fee. This model can be a good way to attract new users and get them hooked on the app's value proposition. Once users are using the app regularly, they may be more likely to upgrade to a paid subscription.

  • In-app advertising: Some apps display ads to generate revenue. This model can be effective for apps with a large user base, but it is important to use ads in a way that does not disrupt the user experience.

  • Data monetization: Some apps sell or share their user data with third-party companies. This model can be controversial, so it is important to be transparent with users about how their data is being used.

In addition to these general business models, clinical messaging apps may also generate revenue from other sources, such as:

  • Integration fees: Some apps charge healthcare providers a fee to integrate with their electronic health records (EHRs) systems.

  • Transaction fees: Some apps charge a fee for each transaction that takes place on their platform, such as a video consultation or appointment booking.

  • Partnerships: Some apps partner with healthcare organisations to offer their services to patients. For example, an app might partner with a hospital to offer patients a way to message their doctors and nurses directly.

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Clinical messaging apps


Clinical messaging apps are a growing category of healthcare software that allows healthcare providers to communicate with each other and with patients. These apps can be used to send and receive text messages, images, and videos, as well as to access patient medical records and other clinical data.


Clinical messaging apps offer a number of benefits over traditional communication methods, such as pagers and phones. They are more efficient and convenient, and they can help to improve patient care by facilitating communication between different healthcare providers.


Some of the key benefits of clinical messaging apps include:

  • Improved communication efficiency: Clinical messaging apps allow healthcare providers to communicate with each other quickly and easily, without having to interrupt their workflow. This can help to improve the efficiency of patient care.

  • Enhanced collaboration: Clinical messaging apps can help to improve collaboration between different healthcare providers, such as doctors, nurses, and specialists. This can lead to better patient outcomes.

  • Improved patient care: Clinical messaging apps can help to improve patient care by making it easier for patients to communicate with their healthcare providers. This can lead to earlier diagnosis and treatment, as well as improved adherence to treatment plans.

Clinical messaging apps are becoming increasingly popular among healthcare providers. In a recent survey, 86% of healthcare providers said that they use a clinical messaging app. The use of clinical messaging apps is expected to continue to grow in the coming years, as more and more healthcare providers recognise the benefits that they offer.


Here are some examples of popular clinical messaging apps:

  • TigerConnect

  • QliqSOFT

  • Zinc

  • Notifyd

  • Spok

  • Siilo

  • Hospify

These apps offer a variety of features and functionality, such as secure messaging, video calling, and file sharing. Some apps also offer features such as patient portals and integration with electronic health records (EHRs).



Business Models


There are a number of different business models that clinical messaging apps can use, including:

  • Subscription: Users pay a monthly or annual fee to access the app. This is the most common business model for clinical messaging apps, and it can provide a steady stream of revenue for the app developer.

  • Freemium: The basic version of the app is free, but users must pay for additional features or functionality. This business model can be effective for attracting new users, but it is important to make sure that the free version of the app is valuable enough to keep users coming back.

  • Transaction-based: Users pay a fee for each message they send or receive. This business model is less common, but it can be effective for apps that are used for high-volume communication, such as between healthcare providers and patients.

  • Advertising: The app is free to use, but the developer generates revenue by displaying ads to users. This business model is also less common for clinical messaging apps, as it can be difficult to find advertisers who are willing to target healthcare professionals.

  • Hybrid: A hybrid business model combines two or more of the above models. For example, an app might offer a free basic version with limited features, and then charge users a subscription fee to access additional features or functionality.

The best business model for a clinical messaging app will depend on a number of factors, including the target market, the features and functionality of the app, and the competitive landscape.


Some additional considerations for choosing the right business model for a clinical messaging app include:

  • Target market: Who are the primary users of the app? Are they healthcare providers, patients, or both? Different user groups may have different preferences for pricing and features.

  • Features and functionality: What features and functionality does the app offer? Are they essential for healthcare communication, or are they more advanced features that users may be willing to pay for?

  • Competitive landscape: What other clinical messaging apps are available? What are their pricing models? How does the app compare in terms of features and functionality?

It is also important to consider the regulatory environment for clinical messaging apps. In some countries, there are specific regulations that must be followed when transmitting patient health information. This may affect the features and functionality that can be offered in the app, as well as the business model that is chosen.


Overall, the best business model for a clinical messaging app will depend on a number of factors. By carefully considering the target market, the features and functionality of the app, the competitive landscape, and the regulatory environment, app developers can choose a business model that maximises their chances of success.



The most successful clinical messaging apps


The most successful clinical messaging apps are the ones that offer a robust set of features and functionality, are easy to use, and are affordable. They are also the ones that are used by a large number of healthcare providers and patients.


Some of the most successful clinical messaging apps include:

  • TigerConnect: TigerConnect is a comprehensive clinical messaging app that offers a variety of features, including secure messaging, video calling, file sharing, and integration with EHRs. It is used by healthcare providers in a variety of settings, including hospitals, clinics, and private practices.

  • QliqSOFT: QliqSOFT is another popular clinical messaging app that offers a variety of features, including secure messaging, video calling, and file sharing. It is also used by healthcare providers in a variety of settings.

  • Zinc: Zinc is a clinical messaging app that is specifically designed for use in hospitals. It offers a variety of features, including secure messaging, video calling, and integration with EHRs.

  • Notifyd: Notifyd is a clinical messaging app that is designed for use in a variety of healthcare settings, including hospitals, clinics, and private practices. It offers a variety of features, including secure messaging, video calling, and file sharing.

  • Spok: Spok is a clinical messaging app that is designed for use in a variety of healthcare settings, including hospitals, clinics, and private practices. It offers a variety of features, including secure messaging, video calling, and integration with EHRs.

  • Siilo: Siilo is a clinical messaging app that is designed for use in Europe. It offers a variety of features, including secure messaging, video calling, and file sharing.

  • Hospify: Hospify is a clinical messaging app that is designed for use in Latin America. It offers a variety of features, including secure messaging, video calling, and file sharing.



Final Thoughts


Overall, the future of clinical messaging apps is bright. These apps have the potential to improve communication and coordination between healthcare providers, which could lead to better patient outcomes and lower costs.


As clinical messaging apps become more sophisticated and integrated with other healthcare software systems, they are likely to play an increasingly important role in the healthcare industry.


Here are some potential future business models for clinical messaging apps:

  • Value-based care models: Clinical messaging apps could be integrated into value-based care models, where healthcare providers are paid based on the quality and outcomes of care, rather than the volume of services provided. In this model, clinical messaging apps could be used to improve communication and coordination between healthcare providers, which could lead to better patient outcomes and lower costs.

  • Artificial intelligence (AI)-powered features: Clinical messaging apps could incorporate AI-powered features, such as chatbots and virtual assistants, to provide additional support to healthcare providers and patients. For example, chatbots could be used to answer patient questions and schedule appointments, while virtual assistants could be used to help healthcare providers with tasks such as reviewing patient records and making treatment decisions.

  • Data analytics: Clinical messaging apps could collect and analyze data on how healthcare providers and patients communicate with each other. This data could be used to identify areas where communication can be improved, and to develop new features and functionality that meet the needs of users.

  • Interoperability: Clinical messaging apps could be made more interoperable with other healthcare software systems, such as EHRs and patient portals. This would allow healthcare providers to access patient information from different systems in one place, and would make it easier for patients to communicate with their healthcare providers.

In addition to these new business models, clinical messaging apps are likely to continue to use traditional business models, such as subscription fees and freemium models.


The best business model for a clinical messaging app will depend on the target market, the features and functionality of the app, and the competitive landscape.


Engage with the HealthTech Community


HealthTech M&A Newsletter from Nelson Advisors - Market Insights & Analysis for Founders & Investors. Subscribe today! https://lnkd.in/e5hTp_xb


HealthTech M&A Advisory by Founders for Founders, Owners & Investors. Buy Side, Sell Side, Growth and Strategy mandates - Email lloyd@nelsonadvisors.co.uk


HealthTech Thought Leadership from Nelson Advisors - Industry Insights & Analysis for Founders, Owners & Investors. Visit https://www.healthcare.digital







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