agilon health is pleased to announce it has entered into an agreement under which a Babylon Health-associated practice will purchase the...

Exec Summary Former hospital executive Fred Lee leverages his background at Disney to reimagine patient care, translating world-class customer service principles into healthcare. Across 10 accessible chapters, the book offers practical, eye-opening insights—such as explaining routine actions like closing curtains to explicitly demonstrate a commitment to privacy. Lee’s central thesis prioritizes patient loyalty over basic patient satisfaction, noting that loyalty drives repea