Nelson Advisors interviewed by HSJ for the Expert Briefing story 'The Ambient Voice Technology will hear you now'

Nelson Advisors
Sep 10
3 min read

Nelson Advisors interviewed by HSJ for their 'The Ambient Voice Technology will hear you now' story

HSJ: The Download

Nelson Advisors partner Lloyd Price interviewed for HSJ's Download column and Expert Briefing story 'The Ambient Voice Technology will hear you now'.

https://www.hsj.co.uk/expert-briefings/the-download-the-avt-will-hear-you-now/7039982.article

Across a range of software providers and settings over the past three months, The Download has been aware of:

AVT that enters simple mishearing mistakes on to patient records
AVT recording a conversation between a clinician and patient that overheard a separate conversation in the background and conflated the two on to one record; and
AVT in a mental health trust that wouldn’t take notes on a patient discussing suicide because the software it was adapted from had rules about not encouraging people to harm themselves.

One healthtech executive told me that because AVT tech was already so widely in use, especially in primary care, it would take a patient death and a referral to the General Medical Council to get properly enforced, pro-active regulation.

So why the big push? Why are trusts everywhere trialling it?

Because in the main, it works. Because with some caveats, staff seem to like it.

But what do patients think? Lloyd Price, partner at healthtech M&A advisers Nelson Partners, said the London results were encouraging on that front also.

He said: “One of the biggest takeaways from the GOSH trial is the high level of public comfort and consent rate to using ambient voice technologies. To generate all of the productivity and efficiency gains, patients/carers/parents need to agree to being recorded and transcribed.

Without high levels of public trust, technology solutions will struggle to be adopted and scaled beyond initial pilot sites and departments.

“The high consent rates in trials like GOSH demonstrate that patients and parents are willing to embrace technology when they can clearly see the benefit, namely, a better, more focused and more humane clinical experience.”

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